At HBP, we can receive your order into our bustling warehouse via phone, fax, email or website. Once your order is placed it enters our queue of orders to be finalised and sent out. Our warehouse staff will pick and ship in the same sequence they receive orders.
Once the order has been picked, it is then carefully checked and then quality sealed. The order is then promptly dispatched or set aside for pickup depending on your preference.
Our orders are normally processed within a few hours of receiving them within business hours.
We place a strong emphasis on getting it right, with promptness and efficiency in mind.
Both public/ retail and our trade customers can take benefit from our unified free shipping threshold, order $200.00 or more in products and receive free standard shipping on your order. Any orders placed with product value less than $200.00 will be able to take advantage of our low flat rate of $15. Please note that free shipping thresholds only apply to orders that contain standard size products. Any bulky or furniture orders should refer to the advise below.
If your order consists of any bulky or furniture items, your freight charge will be calculated at time of checkout, this will exclude your order from being eligible for our free shipping threshold.
Sydney Metro : 1-2 business days
New South Wales Country & Rural : 3-6 business days
ACT Metro : 1-3 business days
ACT Country & Rural : 4-8 business days
Brisbane Metro inc Gold Coast, Sunshine Coast : 1-3 business days
Queensland Country & Rural : 3-6 business days
Melbourne Metro : 1-3 business days
Victoria Country & Rural : 4-8 business days
Hobart Metro : 6-8 business days
Tasmania Country & Rural : 10-16 business days
Adelaide Metro : 3-5 business days
South Australia Country & Rural : 6-12 business days
Darwin City : 7-10 business days
Alice Springs 7-10 business days
Northern Territory Country & Rural : 10-16 business days
Perth Metro : 7-10 business days
Western Australia Country & Rural : 10-16 business days